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Velo Bikes Terms & Conditions


This website is operated by Grizedale Mountain Bikes Ltd. Throughout the site, the terms "we", "us" and "our" refer to, offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Citrus Lime Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

For hire bike terms and conditions please click here.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Grizedale Visitor Centre Hawkeshead business1117 LA22 QQJ.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at



 1.       General Issues

a.       These Booking terms and conditions apply to the booking of bikes from Grizedale Mountain Bikes (which includes Velo Bikes Online and Velo Bikes  Ulverston wherever mentioned in this document), as set out in the bike booking Confirmation.

b.      These booking terms and conditions contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these booking terms and conditions.

c.       No variation to these booking terms and conditions shall be binding unless agreed in writing by Grizedale Mountain Bikes.

d.      Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Grizedale Mountain Bikes (including any electronical documentation) shall be subject to correction without any liability on the part of Grizedale Mountain Bikes.

e.      Grizedale Mountain Bikes reserves the right to make changes to the activity whether to conform with any applicable safety or other statutory requirements or otherwise.

 2.       Booking Confirmation

a.       No booking shall be deemed to have been accepted unless accepted in writing by Grizedale Mountain Bikes (which shall include the Grizedale Mountain Bikes/Velo Bikes email confirmation of provisional booking).

b.      These booking Term and Conditions incorporate Grizedale Mountain Bikes Privacy Policy, and Risk Acknowledgement and Disclaimer before being allowed to undertake the Activity.

c.       You must advise Grizedale Mountain Bikes as soon as possible of any mistake in the Grizedale Mountain Bikes booking confirmation. 

d.      Grizedale Mountain Bikes shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time.  Late arrivals may not be permitted to undertake the Activity and no refunds or compensation will be payable in such circumstances.

e.      Grizedale Mountain Bikes will hold all booked bikes until 11am, after this time we do not guarantee to hold your booking.  If you are running late, and will arrive after this time you must contact us via phone on 01229 860335 or 01229 860369 and we will endeavour to save these bikes for you.

 3.       Safety

a.       The Activity of Mountain Biking comprises of a strenuous and dangerous activity which could result in death.  All participants will receive detailed safety training from an instructor.

b.      Grizedale Mountain Bikes reserves the right to refuse admittance to the Activities or to remove a participant from the activities should it deem it necessary to do so.  This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.

c.       After the safety briefing participants will not be directly supervised by an instructor.  A participating adult must accompany under 18 year olds.  Grizedale Mountain Bikes recommends that one adult should supervise a maximum of 8 children when riding and this should be reduced if the participants are going onto the north face or technical riding.  Participating adults must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for the safety of him or herself and for the supervision of children in his or her care.

d.      All participants must be reasonably fit and healthy, a minimum age of 1 years old is required to go into the trailers.

e.      All participants are required to wear a helmet at all times whilst riding a bike.

f.        The Activities are physically demanding and require a degree of fitness.  If participants are in any doubt as to whether they should attempt the Activities they are advised to walk some of the course before booking. 

g.       Grizedale Mountain Bikes will take no responsibility for participants who have booked and then found the course too difficult.  Please note that we are based in the Lake District and are therefore hilly, with the easiest route including a 45 minute uphill.  Although we are classed as a family trail some children may struggle with the initial climb.  If you are unsure please come and visit the site prior to booking, staff members will be happy to advise you to the best of their ability to whether the course is suitable.

h.      If participants have medical concerns they are advised to consult their doctor in advance.  Participants will be required to certify that they do not suffer any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others.  Due to the physical nature of the Activity Grizedale Mountain Bikes are unable to allow pregnant women to take part.

i.         All Participants are required to act responsibly and courteously at all times and to respect other participants.  Grizedale Mountain Bikes shall be entitled to prevent any person from undertaking or completing the Activity in the event it deems the behaviour of any participant unsuitable.

j.        Participants must be dressed appropriately (see clause 4) and Grizedale Mountain bikes reserves the right to refuse admittance to the activities to any participant who is not appropriately dressed.

k.       The activities will remain open in most weather conditions (but not in circumstances of gales, lightning, and heavy ice or snow and severe flooding).

l.         No refunds or compensation will be payable by Grizedale Mountain Bikes in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.

 4.       Clothing

a.       It shall be the responsibility of all participants to ensure that they are dressed appropriately and Grizedale Mountain Bikes advises participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged.  In particular the following restrictions shall apply:

i.                     Participants may not undertake the Activity in open-toed or slip-off shoes.

ii.                   Waists must be covered, and participants are advised to cover up as much skin as possible, weather dependant.

iii.                  Jumpers must not be tied around the waist of any rider (rucksacks maybe hired if needed to prevent this).

iv.                 Baggy trousers, skirts or similar are not recommended, and care should be taken to ensure that a participant can ride without their garments catching in the wheels or drive chain.  Such garments are not permitted for those riding on technical trails.

b.      Grizedale Mountain Bikes will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.

 5.       Cancellations

a.       You shall be entitled to cancel your booking subject to Grizedale Mountain Bikes receiving your request for cancellation at least 48 hours before the booking start time.  Any requests for cancellation must be made by telephone on 01229 860335 or 01229 860369 AND followed by a written email to  You shall be entitled to a full refund in the event of a cancellation under this clause.

b.      After 48 hours prior to commencing your booking, Grizedale Mountain bikes will offer no refund for any booking, but will endeavour alter the time and date to an acceptable time and date for Grizedale Mountain Bikes and yourselves.  This must be taken within 12 months from the original booking.

c.       Grizedale Mountain Bikes shall be entitled to cancel your booking at any time.  In the event that Grizedale Mountain Bikes decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible.  You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.

d.      In the event that it proves necessary to close the Activities for reasons beyond the control of Grizedale Mountain Bikes and in circumstances where your party has commenced participation in the activities, you shall not be entitled to any refund (in part or in whole).  In such circumstances Grizedale Mountain Bikes may, but shall not be obliged to, offer alternative dates or times at reduced rates.

 6.       Group Bookings

a.       All group bookings of 10 or more participants (that are not booked via the website by the participants) will only have a confirmation of the booking once an email has been received from the participants with the details of the group and a confirmation email has then been received from Grizedale Mountain Bikes.

b.      Once a group booking has been confirmed, the cancellation policy is the same as that in clause 5.

c.       Once an invoice has been issued to a group, this is counted as a promise of payment and should therefore be paid in full unless the group has cancelled up to 48 hours before in writing.  In this case the Invoice will be seen as null and void.

d.      All groups will be bound by the same terms and conditions as all other participants, as laid out in this document.

 7.       Price and Payment

a.       Subject to any terms agreed in writing between Grizedale Mountain Bikes and you, our charges shall be calculated at our current rates and payment in full shall be due at the time of booking.  The charges include the cost of purchasing the activities, and includes helmet hire and maps.  Payment may be made either via the website, via credit/debit card via phone or on the day or by cash payments where a form of photographic I.D is shown.  Invoices for group bookings are available on request but will only be issued with prior arrangement.

 8.       Refunds and Amendments

a.       Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque.  Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.

b.      Where multiple forms of payment are used, Grizedale Mountain Bikes reserves the right to refund any monies due on a refund or amendment by credit or cheque.

 9.       Liabilities

a.       Except as otherwise provided in these Booking Terms and Conditions Grizedale Mountain Bikes shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.

b.      Parking facilities are available at the site, and any vehicles are left at the owners’ risk and subject to any conditions and the payment of any fees as may be required by the provider of such facilities at Grizedale.

c.       Except as otherwise provided in these Booking Terms and Conditions any liability of Grizedale Mountain Bikes shall be limited to the refund of any charges paid to Grizedale Mountain Bikes.

d.      Nothing contained in these booking Terms and Conditions is intended to nor shall limit the liabilities of Grizedale Mountain Bikes in respect to death or personal injury caused by the negligence of Grizedale Mountain Bikes or of its employees, agents or contractors.

 10.   Miscellaneous

a.       If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.

b.      Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.

c.       These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and Grizedale Mountain Bikes and you submit to the exclusive jurisdiction of the courts of England and Wales.



  1. If you decide to use us for repairs or servicing, all work and components must be paid for using cash or card once all the work is completed.
  2. All customers will be issued with a receipt itemising labour and components.
  3. We will give you an estimate for all work required when we see your bike for the first time.  If parts or extra work is required once we get started on your bike we will get in touch for your approval.
  4. All our work is guaranteed for a period of six months excluding wear and tear, however, if it goes wrong we'll endeavour to help to put it right!  Please note, if you require new parts, this is not included in your guarantee, unless parts are under warrantee.
  5. We accept no responsibility for any loss, costs, injury or death as a result of any upgrades, alterations, adjustments, repairs or servicing carried out after one of our services/repairs.
  6. All bikes repaired and/or serviced are test ridden by the mechanic who carries out the work prior to collection/delivery.  You will also be asked to test ride the bike when you collect it – any problems please let us know and we will resolve any issues immediately.
  7. If you have left your bike in our care, we will phone or email to confirm the work has been carried out.  If you have not heard from us within a month, please call the shop for an update (in case of an incorrect phone number or email address).  If we have called you regarding collection of your bike, we expect you to collect it within 1 month unless you have advised us otherwise.  If we do not hear from you we will charge you for the storage of your bike at a cost of £5 per month.  If you have not collected your bike within 12 months from the completion date of your bike, we reserve the right to recoup the cost of our storage, repair and parts.  This could result in us selling your bike to receive the money.
  8. If you are provided with a bike to use whilst we repair yours, we expect it back in the same condition that it was loaned. Any loss or damage must be paid for in full prior to your bike being returned.  We do not offer a 'like for like' loan bike service but we will endeavour to supply you with a 'close fit' to your biking needs.