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Velo Bikes Delivery Details

UK Mainland Shipping

A £5.00 shipping charge applies to orders of £100.00 and under to mainland UK and Northern Ireland. Selected orders to the value of £100.01 or more to mainland UK are FREE. This does not include bicycles, for which there is a £50 charge. We currently only ship to mainland UK and Northern Ireland.

We use Royal Mail and Parcel Force. It's difficult to quote exact delivery times to you, but as most couriers have web based parcel tracker services - we can advise you the tracking number to enable you follow your parcel's progress.

Our aim is that orders received by 11am Monday-Friday will be shipped that day and usually take 1-3 working days to arrive. In the unlikely event that we cannot ship your order within 24 hours, we will e-mail you with an expected delivery date. Please be aware that if you order a bike, it may take a little longer to prepare and ship as we have to build them up in our workshop and then re-package them in over-sized boxes before shipping them on to you. We will keep you informed of the of the progress of your order by email.

Royal Mail parcel post typically takes 3 working days (90%), as does second class letter post (98%). Over 90% of first class letters are delivered the next working day. For more information please see www.postwatch.co.uk.

All items are advertised subject to availability. We are a small retailer, and while we do have a modern EPOS system, mistakes can still happen. Inevitably, we may therefore occasionally sell out of an item that is still showing as in stock on the website. If we have sold out of an item which we cannot get replenishment stock, or supply future stock at the same price, we will refund you, and let you know by email.

If it ever happens we will inform you by e-mail or phone of the availability and price before dispatching the goods, and give you the option of cancelling your order or considering an alternative. If we have charged you and you do not wish to take up the alternative we will of course refund you.

Finally as the majority of parcels will require a signature on receipt, please arrange for someone to be at the delivery address to save you having to make a trip to the Post Office or couriers depot. If you are not in when the courier tries to deliver your parcel they should leave a card informing you of how to rearrange delivery or where you can go to collect your parcel from.

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