When purchasing your item from us, simply choose the Click & Collect option and choose to have the item delivered to your local store.
Free Click & Collect
Our Click & Collect service offers all the benefits of shopping online combined with an award winning retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
How to Click & Collect
1. Add your items to your basket
Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.
2. Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store.
3. Choose the store of your choice and pop down
Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
Frequently Asked Questions
When can I collect my order?
For items in stock at the chosen collection store, we will have your item ready to collect within 1-2 working days.
For items which are at our warehouse or another store your order will be ready to collect within 6 working days.
If you order a bike we will contact you and arrange a collection appointment. Some bikes go through a PDI (Pre Delivery Inspection) delivered by one of our Cytech accredited mechanics, this means that getting your bike ready for collection may take a little longer (information on which bikes this applies to can be found on the product page).
How will I know when my order is ready?
For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
What do I need to collect my order?
Please bring with you your confirmation e-mail, a proof of ID (i.e. passport, driving license), and proof of address.
We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
Can someone else collect my order?
Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.
How do I return my order?
Our normal 30 day returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store